Bitrix24 vs Close
A detailed, side-by-side comparison of Bitrix24 and Close. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Close edges ahead overall with a rating of 4.3/5. However, Bitrix24 (3.9/5) may be the better fit if you prioritise Organisations wanting an all-in-one workspace with CRM, project management, and communication. Read on for the full breakdown.
Bitrix24 vs Close at a Glance
Bitrix24
★ 3.9Bitrix24 is a comprehensive workspace combining CRM, project management, communication, and HR tools. Known for its extensive free plan and self-hosted option.
Starting from: £0/month (unlimited users)
Best for: Organisations wanting an all-in-one workspace with CRM, project management, and communication
Read full review →Close
★ 4.3Close is a CRM built specifically for inside sales teams. It combines calling, email, and SMS in one platform, designed to help reps close more deals faster.
Starting from: £42/user/month
Best for: Inside sales teams that live on the phone and need built-in communication tools
Read full review →Bitrix24 vs Close Feature Comparison
Here is how Bitrix24 and Close compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Bitrix24 | Close |
|---|---|---|
| Free Plan Available | Yes | No |
| Starting Price | £0/month (unlimited users) | £42/user/month |
| Best For | Organisations wanting an all-in-one workspace with CRM, project management, and communication | Inside sales teams that live on the phone and need built-in communication tools |
| Our Rating | 3.9/5 | 4.3/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Yes | Limited |
| Reporting | Basic | Yes |
| Integrations | Limited | Extensive |
| API Access | Limited | Limited |
| Ikaroa Partner Discount | 20% off Professional plan | 14-day extended trial + 20% off |
Bitrix24 vs Close Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Bitrix24 Pricing
Free
£0/month (unlimited users)
- ✓Unlimited contacts
- ✓5GB storage
- ✓CRM
- ✓Project management
- ✓Chat
Basic
£36/month (5 users)
- ✓Everything in Free
- ✓24GB storage
- ✓Online store
- ✓Customer support
Standard
£74/month (50 users)
- ✓Everything in Basic
- ✓100GB storage
- ✓Marketing automation
- ✓Online documents
Professional
£149/month (100 users)
- ✓Everything in Standard
- ✓1TB storage
- ✓Sales intelligence
- ✓HR tools
Enterprise
£299/month (250 users)
- ✓Everything in Professional
- ✓3TB storage
- ✓Multiple branches
- ✓Scalability
Close Pricing
Startup
£42/user/month
- ✓Pipeline view
- ✓Task management
- ✓Built-in calling
- ✓SMS
Professional
£66/user/month
- ✓Everything in Startup
- ✓Email sequences
- ✓Power dialer
- ✓Call recording
Enterprise
£105/user/month
- ✓Everything in Professional
- ✓Predictive dialer
- ✓Custom roles
- ✓Call coaching
Not sure which to pick?
Our team has implemented both Bitrix24 and Close for clients. We can help you decide based on your specific needs.
Bitrix24 Pros and Cons
✓Pros
- •Incredibly generous free plan (unlimited users)
- •All-in-one workspace (CRM + PM + chat + HR)
- •Self-hosted option available
- •Per-organisation pricing (not per-user)
- •Built-in video conferencing
✗Cons
- •Interface is cluttered and overwhelming
- •Steep learning curve
- •Many features are basic rather than deep
- •Mobile app is clunky
- •Support can be slow
Close Pros and Cons
✓Pros
- •Built-in calling, email, and SMS
- •Designed specifically for sales teams
- •Power and predictive dialer
- •Clean, fast interface
- •Excellent API
✗Cons
- •No marketing features
- •Expensive compared to alternatives
- •Limited customisation options
- •Smaller integration ecosystem
- •No free plan
Our Verdict: Bitrix24 vs Close
Both Bitrix24 and Close are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Bitrix24 if you need Organisations wanting an all-in-one workspace with CRM, project management, and communication. With a starting price of £0/month (unlimited users) and a rating of 3.9/5, it offers incredibly generous free plan (unlimited users).
Choose Close if you need Inside sales teams that live on the phone and need built-in communication tools. Starting at £42/user/month with a 4.3/5 rating, it excels at built-in calling, email, and sms.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Need implementation help?
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