Capsule CRM vs Monday.com
A detailed, side-by-side comparison of Capsule CRM and Monday.com. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Monday.com edges ahead overall with a rating of 4.3/5. However, Capsule CRM (4.1/5) may be the better fit if you prioritise UK small businesses wanting a simple, affordable CRM. Read on for the full breakdown.
Capsule CRM vs Monday.com at a Glance
Capsule CRM
★ 4.1Capsule is a clean, simple CRM popular with small businesses in the UK. It focuses on contact management and sales pipeline without unnecessary complexity.
Starting from: £0/month (2 users)
Best for: UK small businesses wanting a simple, affordable CRM
Read full review →Monday.com
★ 4.3Originally a project management tool, Monday.com now offers a capable CRM built on its flexible work OS platform. Great for teams that need project and client management in one place.
Starting from: £0/month (2 users)
Best for: Teams needing project management and CRM in a single platform
Read full review →Capsule CRM vs Monday.com Feature Comparison
Here is how Capsule CRM and Monday.com compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Capsule CRM | Monday.com |
|---|---|---|
| Free Plan Available | Yes | Yes |
| Starting Price | £0/month (2 users) | £0/month (2 users) |
| Best For | UK small businesses wanting a simple, affordable CRM | Teams needing project management and CRM in a single platform |
| Our Rating | 4.1/5 | 4.3/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Yes | Yes |
| Reporting | Yes | Basic |
| Integrations | Extensive | Extensive |
| API Access | Limited | Limited |
| Ikaroa Partner Discount | 20% off first year | 18% off annual plans |
Capsule CRM vs Monday.com Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Capsule CRM Pricing
Free
£0/month (2 users)
- ✓250 contacts
- ✓Sales pipeline
- ✓Task management
Starter
£14/user/month
- ✓30,000 contacts
- ✓Sales pipeline
- ✓Activity tracking
Growth
£27/user/month
- ✓Everything in Starter
- ✓60,000 contacts
- ✓Workflow automation
- ✓Advanced reporting
Advanced
£42/user/month
- ✓Everything in Growth
- ✓120,000 contacts
- ✓Custom fields
- ✓Priority support
Ultimate
£60/user/month
- ✓Everything in Advanced
- ✓240,000 contacts
- ✓Dedicated account manager
Monday.com Pricing
Free
£0/month (2 users)
- ✓Up to 1,000 contacts
- ✓Web forms
- ✓Kanban view
Basic
£10/seat/month
- ✓Unlimited contacts
- ✓Unlimited pipelines
- ✓Mobile app
Standard
£14/seat/month
- ✓Everything in Basic
- ✓Email integration
- ✓Activity management
- ✓Quotes
Pro
£24/seat/month
- ✓Everything in Standard
- ✓Email tracking
- ✓Sales forecasting
- ✓Automations
Enterprise
Custom
- ✓Everything in Pro
- ✓Lead scoring
- ✓Advanced analytics
- ✓Enterprise security
Not sure which to pick?
Our team has implemented both Capsule CRM and Monday.com for clients. We can help you decide based on your specific needs.
Capsule CRM Pros and Cons
✓Pros
- •Clean, simple interface
- •Good value for money
- •UK-based company (GDPR-friendly)
- •Integrates well with Xero and other UK tools
- •Free plan available
✗Cons
- •Limited marketing features
- •Basic automation compared to larger CRMs
- •Fewer integrations than competitors
- •No built-in phone or live chat
- •Reporting is basic on lower tiers
Monday.com Pros and Cons
✓Pros
- •Extremely flexible and visual
- •Combines project management with CRM
- •Intuitive drag-and-drop interface
- •Strong automation capabilities
- •Good collaboration features
✗Cons
- •CRM features less mature than dedicated CRM tools
- •Can get expensive with many users
- •Minimum seat requirements on paid plans
- •Steep learning curve for complex setups
- •Storage limits on lower tiers
Our Verdict: Capsule CRM vs Monday.com
Both Capsule CRM and Monday.com are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Capsule CRM if you need UK small businesses wanting a simple, affordable CRM. With a starting price of £0/month (2 users) and a rating of 4.1/5, it offers clean, simple interface.
Choose Monday.com if you need Teams needing project management and CRM in a single platform. Starting at £0/month (2 users) with a 4.3/5 rating, it excels at extremely flexible and visual.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Need implementation help?
Ikaroa can set up Capsule CRM or Monday.com for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.