Close vs Smartsheet
A detailed, side-by-side comparison of Close and Smartsheet. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Close edges ahead overall with a rating of 4.3/5. However, Smartsheet (4/5) may be the better fit if you prioritise Enterprises wanting spreadsheet-familiar work management with automation. Read on for the full breakdown.
Close vs Smartsheet at a Glance
Close
★ 4.3Close is a CRM built specifically for inside sales teams. It combines calling, email, and SMS in one platform, designed to help reps close more deals faster.
Starting from: £42/user/month
Best for: Inside sales teams that live on the phone and need built-in communication tools
Read full review →Smartsheet
★ 4Smartsheet is a spreadsheet-like work management platform used by enterprises for project management, reporting, and workflow automation. Can be adapted for CRM use.
Starting from: £6/user/month
Best for: Enterprises wanting spreadsheet-familiar work management with automation
Read full review →Close vs Smartsheet Feature Comparison
Here is how Close and Smartsheet compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Close | Smartsheet |
|---|---|---|
| Free Plan Available | No | No |
| Starting Price | £42/user/month | £6/user/month |
| Best For | Inside sales teams that live on the phone and need built-in communication tools | Enterprises wanting spreadsheet-familiar work management with automation |
| Our Rating | 4.3/5 | 4/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Limited | Yes |
| Reporting | Yes | Yes |
| Integrations | Extensive | Extensive |
| API Access | Limited | Limited |
| Ikaroa Partner Discount | 14-day extended trial + 20% off | 15% off first year |
Close vs Smartsheet Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Close Pricing
Startup
£42/user/month
- ✓Pipeline view
- ✓Task management
- ✓Built-in calling
- ✓SMS
Professional
£66/user/month
- ✓Everything in Startup
- ✓Email sequences
- ✓Power dialer
- ✓Call recording
Enterprise
£105/user/month
- ✓Everything in Professional
- ✓Predictive dialer
- ✓Custom roles
- ✓Call coaching
Smartsheet Pricing
Pro
£6/user/month
- ✓Unlimited sheets
- ✓Gantt, grid, card views
- ✓Automations
- ✓Forms
Business
£22/user/month
- ✓Everything in Pro
- ✓Unlimited automations
- ✓Document builder
- ✓Proofing
Enterprise
Custom
- ✓Everything in Business
- ✓WorkApps
- ✓Connectors
- ✓Advanced admin
Not sure which to pick?
Our team has implemented both Close and Smartsheet for clients. We can help you decide based on your specific needs.
Close Pros and Cons
✓Pros
- •Built-in calling, email, and SMS
- •Designed specifically for sales teams
- •Power and predictive dialer
- •Clean, fast interface
- •Excellent API
✗Cons
- •No marketing features
- •Expensive compared to alternatives
- •Limited customisation options
- •Smaller integration ecosystem
- •No free plan
Smartsheet Pros and Cons
✓Pros
- •Familiar spreadsheet interface
- •Powerful automation engine
- •Good for enterprise workflows
- •Strong reporting and dashboards
- •WorkApps for custom portals
✗Cons
- •Not designed as a CRM
- •Can be expensive for what it offers
- •Interface can feel corporate
- •Steep learning curve for advanced features
- •Limited CRM-specific functionality
Our Verdict: Close vs Smartsheet
Both Close and Smartsheet are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Close if you need Inside sales teams that live on the phone and need built-in communication tools. With a starting price of £42/user/month and a rating of 4.3/5, it offers built-in calling, email, and sms.
Choose Smartsheet if you need Enterprises wanting spreadsheet-familiar work management with automation. Starting at £6/user/month with a 4/5 rating, it excels at familiar spreadsheet interface.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Need implementation help?
Ikaroa can set up Close or Smartsheet for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.