Freshdesk vs Monday.com
A detailed, side-by-side comparison of Freshdesk and Monday.com. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Monday.com edges ahead overall with a rating of 4.3/5. However, Freshdesk (4.2/5) may be the better fit if you prioritise Support teams wanting affordable helpdesk with multi-channel capabilities. Read on for the full breakdown.
Freshdesk vs Monday.com at a Glance
Freshdesk
★ 4.2Freshdesk is a cloud-based customer support platform from Freshworks. It offers helpdesk, ticketing, and customer service tools at competitive prices.
Starting from: £0/month (10 agents)
Best for: Support teams wanting affordable helpdesk with multi-channel capabilities
Read full review →Monday.com
★ 4.3Originally a project management tool, Monday.com now offers a capable CRM built on its flexible work OS platform. Great for teams that need project and client management in one place.
Starting from: £0/month (2 users)
Best for: Teams needing project management and CRM in a single platform
Read full review →Freshdesk vs Monday.com Feature Comparison
Here is how Freshdesk and Monday.com compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Freshdesk | Monday.com |
|---|---|---|
| Free Plan Available | Yes | Yes |
| Starting Price | £0/month (10 agents) | £0/month (2 users) |
| Best For | Support teams wanting affordable helpdesk with multi-channel capabilities | Teams needing project management and CRM in a single platform |
| Our Rating | 4.2/5 | 4.3/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Yes | Yes |
| Reporting | Yes | Basic |
| Integrations | Extensive | Extensive |
| API Access | Limited | Limited |
| Ikaroa Partner Discount | Free plan upgrade + 25% off Growth | 18% off annual plans |
Freshdesk vs Monday.com Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Freshdesk Pricing
Free
£0/month (10 agents)
- ✓Email ticketing
- ✓Knowledge base
- ✓Ticket dispatch
Growth
£12/agent/month
- ✓Everything in Free
- ✓Automation
- ✓SLA management
- ✓Custom ticket views
Pro
£35/agent/month
- ✓Everything in Growth
- ✓Custom roles
- ✓Round-robin routing
- ✓CSAT surveys
Enterprise
£55/agent/month
- ✓Everything in Pro
- ✓Skill-based routing
- ✓Sandbox
- ✓Audit log
Monday.com Pricing
Free
£0/month (2 users)
- ✓Up to 1,000 contacts
- ✓Web forms
- ✓Kanban view
Basic
£10/seat/month
- ✓Unlimited contacts
- ✓Unlimited pipelines
- ✓Mobile app
Standard
£14/seat/month
- ✓Everything in Basic
- ✓Email integration
- ✓Activity management
- ✓Quotes
Pro
£24/seat/month
- ✓Everything in Standard
- ✓Email tracking
- ✓Sales forecasting
- ✓Automations
Enterprise
Custom
- ✓Everything in Pro
- ✓Lead scoring
- ✓Advanced analytics
- ✓Enterprise security
Not sure which to pick?
Our team has implemented both Freshdesk and Monday.com for clients. We can help you decide based on your specific needs.
Freshdesk Pros and Cons
✓Pros
- •Generous free plan (10 agents)
- •Competitive pricing
- •Easy to set up and use
- •Good automation features
- •Multi-channel support
✗Cons
- •Not a full CRM (focused on support)
- •Limited sales features
- •Reporting could be deeper
- •Some features feel basic compared to Zendesk
- •Customisation limited on lower tiers
Monday.com Pros and Cons
✓Pros
- •Extremely flexible and visual
- •Combines project management with CRM
- •Intuitive drag-and-drop interface
- •Strong automation capabilities
- •Good collaboration features
✗Cons
- •CRM features less mature than dedicated CRM tools
- •Can get expensive with many users
- •Minimum seat requirements on paid plans
- •Steep learning curve for complex setups
- •Storage limits on lower tiers
Our Verdict: Freshdesk vs Monday.com
Both Freshdesk and Monday.com are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Freshdesk if you need Support teams wanting affordable helpdesk with multi-channel capabilities. With a starting price of £0/month (10 agents) and a rating of 4.2/5, it offers generous free plan (10 agents).
Choose Monday.com if you need Teams needing project management and CRM in a single platform. Starting at £0/month (2 users) with a 4.3/5 rating, it excels at extremely flexible and visual.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Need implementation help?
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