Freshworks CRM vs Pipedrive
A detailed, side-by-side comparison of Freshworks CRM and Pipedrive. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Pipedrive edges ahead overall with a rating of 4.4/5. However, Freshworks CRM (4.2/5) may be the better fit if you prioritise Growing businesses wanting a modern CRM with built-in communication tools. Read on for the full breakdown.
Freshworks CRM vs Pipedrive at a Glance
Freshworks CRM
★ 4.2Freshworks (formerly Freshsales) offers a modern, AI-powered CRM with a clean interface. Part of the Freshworks suite that includes helpdesk and marketing tools.
Starting from: £0/month
Best for: Growing businesses wanting a modern CRM with built-in communication tools
Read full review →Pipedrive
★ 4.4A sales-focused CRM built by salespeople, for salespeople. Pipedrive excels at visual pipeline management and is known for its simplicity and ease of use.
Starting from: £14/user/month
Best for: Sales teams wanting a simple, visual pipeline-focused CRM
Read full review →Freshworks CRM vs Pipedrive Feature Comparison
Here is how Freshworks CRM and Pipedrive compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Freshworks CRM | Pipedrive |
|---|---|---|
| Free Plan Available | Yes | No |
| Starting Price | £0/month | £14/user/month |
| Best For | Growing businesses wanting a modern CRM with built-in communication tools | Sales teams wanting a simple, visual pipeline-focused CRM |
| Our Rating | 4.2/5 | 4.4/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Yes | Yes |
| Reporting | Yes | Yes |
| Integrations | Limited | Extensive |
| API Access | Limited | Limited |
| Ikaroa Partner Discount | Free plan upgrade for 3 months | 30-day extended free trial + 20% off |
Freshworks CRM vs Pipedrive Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Freshworks CRM Pricing
Free
£0/month
- ✓Contact management
- ✓Built-in phone
- ✓Built-in email
- ✓Mobile app
Growth
£12/user/month
- ✓Everything in Free
- ✓Visual pipeline
- ✓AI lead scoring
- ✓Sequences
Pro
£33/user/month
- ✓Everything in Growth
- ✓Multiple pipelines
- ✓Time-based workflows
- ✓AI insights
Enterprise
£55/user/month
- ✓Everything in Pro
- ✓Custom modules
- ✓AI forecasting
- ✓Audit logs
Pipedrive Pricing
Essential
£14/user/month
- ✓Pipeline management
- ✓Deal tracking
- ✓Email integration
Advanced
£29/user/month
- ✓Everything in Essential
- ✓Email automation
- ✓Workflow automation
Professional
£49/user/month
- ✓Everything in Advanced
- ✓Revenue forecasting
- ✓Team management
- ✓Custom fields
Power
£64/user/month
- ✓Everything in Professional
- ✓Phone support
- ✓Project management
Enterprise
£79/user/month
- ✓Everything in Power
- ✓Enhanced security
- ✓Unlimited reports
Not sure which to pick?
Our team has implemented both Freshworks CRM and Pipedrive for clients. We can help you decide based on your specific needs.
Freshworks CRM Pros and Cons
✓Pros
- •Clean, modern interface
- •Built-in phone and email (no extra tools needed)
- •Good AI features with Freddy
- •Competitive pricing
- •Free plan available
✗Cons
- •Smaller integration marketplace
- •Less established than HubSpot or Salesforce
- •Limited marketing automation on lower tiers
- •Reporting could be deeper
- •Occasional performance issues
Pipedrive Pros and Cons
✓Pros
- •Beautiful, intuitive visual pipeline
- •Very easy to set up and use
- •Excellent mobile app
- •Good value for money
- •Built-in calling features
✗Cons
- •Limited marketing features
- •Reporting could be more advanced
- •No free plan available
- •Email integration can be clunky
- •Limited customer support features
Our Verdict: Freshworks CRM vs Pipedrive
Both Freshworks CRM and Pipedrive are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Freshworks CRM if you need Growing businesses wanting a modern CRM with built-in communication tools. With a starting price of £0/month and a rating of 4.2/5, it offers clean, modern interface.
Choose Pipedrive if you need Sales teams wanting a simple, visual pipeline-focused CRM. Starting at £14/user/month with a 4.4/5 rating, it excels at beautiful, intuitive visual pipeline.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Need implementation help?
Ikaroa can set up Freshworks CRM or Pipedrive for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.