Monday.com vs Zendesk
A detailed, side-by-side comparison of Monday.com and Zendesk. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Monday.com edges ahead overall with a rating of 4.3/5. However, Zendesk (4.1/5) may be the better fit if you prioritise Businesses needing customer support with integrated sales CRM. Read on for the full breakdown.
Monday.com vs Zendesk at a Glance
Monday.com
★ 4.3Originally a project management tool, Monday.com now offers a capable CRM built on its flexible work OS platform. Great for teams that need project and client management in one place.
Starting from: £0/month (2 users)
Best for: Teams needing project management and CRM in a single platform
Read full review →Zendesk
★ 4.1Zendesk is best known for customer support but also offers Zendesk Sell, a sales CRM. The support platform is industry-leading for help desk and ticketing.
Starting from: £15/user/month
Best for: Businesses needing customer support with integrated sales CRM
Read full review →Monday.com vs Zendesk Feature Comparison
Here is how Monday.com and Zendesk compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Monday.com | Zendesk |
|---|---|---|
| Free Plan Available | Yes | No |
| Starting Price | £0/month (2 users) | £15/user/month |
| Best For | Teams needing project management and CRM in a single platform | Businesses needing customer support with integrated sales CRM |
| Our Rating | 4.3/5 | 4.1/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Yes | Yes |
| Reporting | Basic | Yes |
| Integrations | Extensive | Extensive |
| API Access | Limited | Limited |
| Ikaroa Partner Discount | 18% off annual plans | 20% off Sell Growth plan |
Monday.com vs Zendesk Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Monday.com Pricing
Free
£0/month (2 users)
- ✓Up to 1,000 contacts
- ✓Web forms
- ✓Kanban view
Basic
£10/seat/month
- ✓Unlimited contacts
- ✓Unlimited pipelines
- ✓Mobile app
Standard
£14/seat/month
- ✓Everything in Basic
- ✓Email integration
- ✓Activity management
- ✓Quotes
Pro
£24/seat/month
- ✓Everything in Standard
- ✓Email tracking
- ✓Sales forecasting
- ✓Automations
Enterprise
Custom
- ✓Everything in Pro
- ✓Lead scoring
- ✓Advanced analytics
- ✓Enterprise security
Zendesk Pricing
Sell Team
£15/user/month
- ✓Contact management
- ✓Deal management
- ✓Email integration
- ✓Task management
Sell Growth
£45/user/month
- ✓Everything in Team
- ✓Sales forecasting
- ✓Goals tracking
- ✓Product catalogue
Sell Professional
£89/user/month
- ✓Everything in Growth
- ✓Lead scoring
- ✓Task automation
- ✓Advanced permissions
Sell Enterprise
£139/user/month
- ✓Everything in Professional
- ✓Advanced customisation
- ✓API access
- ✓Dedicated success manager
Not sure which to pick?
Our team has implemented both Monday.com and Zendesk for clients. We can help you decide based on your specific needs.
Monday.com Pros and Cons
✓Pros
- •Extremely flexible and visual
- •Combines project management with CRM
- •Intuitive drag-and-drop interface
- •Strong automation capabilities
- •Good collaboration features
✗Cons
- •CRM features less mature than dedicated CRM tools
- •Can get expensive with many users
- •Minimum seat requirements on paid plans
- •Steep learning curve for complex setups
- •Storage limits on lower tiers
Zendesk Pros and Cons
✓Pros
- •Industry-leading customer support tools
- •Zendesk Sell integrates with support suite
- •Excellent ticketing and help desk
- •Strong knowledge base features
- •Good marketplace of apps and integrations
✗Cons
- •Sales CRM is less mature than dedicated tools
- •Can be expensive when combining support and sales
- •Complex pricing structure
- •Per-agent pricing adds up quickly
- •Setup can be complex
Our Verdict: Monday.com vs Zendesk
Both Monday.com and Zendesk are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Monday.com if you need Teams needing project management and CRM in a single platform. With a starting price of £0/month (2 users) and a rating of 4.3/5, it offers extremely flexible and visual.
Choose Zendesk if you need Businesses needing customer support with integrated sales CRM. Starting at £15/user/month with a 4.1/5 rating, it excels at industry-leading customer support tools.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Need implementation help?
Ikaroa can set up Monday.com or Zendesk for your business, migrate your data, and train your team. We have done it dozens of times.
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