Bitrix24 vs Salesforce
A detailed, side-by-side comparison of Bitrix24 and Salesforce. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Salesforce edges ahead overall with a rating of 4.3/5. However, Bitrix24 (3.9/5) may be the better fit if you prioritise Organisations wanting an all-in-one workspace with CRM, project management, and communication. Read on for the full breakdown.
Bitrix24 vs Salesforce at a Glance
Bitrix24
★ 3.9Bitrix24 is a comprehensive workspace combining CRM, project management, communication, and HR tools. Known for its extensive free plan and self-hosted option.
Starting from: £0/month (unlimited users)
Best for: Organisations wanting an all-in-one workspace with CRM, project management, and communication
Read full review →Salesforce
★ 4.3The world's leading CRM platform, Salesforce offers unmatched customisation and scalability. Best suited for larger organisations with complex sales processes and dedicated admin resources.
Starting from: £20/user/month
Best for: Mid to large enterprises needing highly customisable CRM with complex workflows
Read full review →Bitrix24 vs Salesforce Feature Comparison
Here is how Bitrix24 and Salesforce compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Bitrix24 | Salesforce |
|---|---|---|
| Free Plan Available | Yes | No |
| Starting Price | £0/month (unlimited users) | £20/user/month |
| Best For | Organisations wanting an all-in-one workspace with CRM, project management, and communication | Mid to large enterprises needing highly customisable CRM with complex workflows |
| Our Rating | 3.9/5 | 4.3/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Yes | Yes |
| Reporting | Basic | Yes |
| Integrations | Limited | Limited |
| API Access | Limited | Yes |
| Ikaroa Partner Discount | 20% off Professional plan | 15% off any plan |
Bitrix24 vs Salesforce Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Bitrix24 Pricing
Free
£0/month (unlimited users)
- ✓Unlimited contacts
- ✓5GB storage
- ✓CRM
- ✓Project management
- ✓Chat
Basic
£36/month (5 users)
- ✓Everything in Free
- ✓24GB storage
- ✓Online store
- ✓Customer support
Standard
£74/month (50 users)
- ✓Everything in Basic
- ✓100GB storage
- ✓Marketing automation
- ✓Online documents
Professional
£149/month (100 users)
- ✓Everything in Standard
- ✓1TB storage
- ✓Sales intelligence
- ✓HR tools
Enterprise
£299/month (250 users)
- ✓Everything in Professional
- ✓3TB storage
- ✓Multiple branches
- ✓Scalability
Salesforce Pricing
Starter
£20/user/month
- ✓Lead management
- ✓Opportunity tracking
- ✓Email integration
Professional
£60/user/month
- ✓Everything in Starter
- ✓Pipeline management
- ✓Forecasting
Enterprise
£120/user/month
- ✓Everything in Professional
- ✓Workflow automation
- ✓Advanced reporting
Unlimited
£240/user/month
- ✓Everything in Enterprise
- ✓AI features
- ✓24/7 support
- ✓Sandbox
Not sure which to pick?
Our team has implemented both Bitrix24 and Salesforce for clients. We can help you decide based on your specific needs.
Bitrix24 Pros and Cons
✓Pros
- •Incredibly generous free plan (unlimited users)
- •All-in-one workspace (CRM + PM + chat + HR)
- •Self-hosted option available
- •Per-organisation pricing (not per-user)
- •Built-in video conferencing
✗Cons
- •Interface is cluttered and overwhelming
- •Steep learning curve
- •Many features are basic rather than deep
- •Mobile app is clunky
- •Support can be slow
Salesforce Pros and Cons
✓Pros
- •Incredibly customisable and scalable
- •Massive ecosystem (AppExchange has 5,000+ apps)
- •Industry-leading AI features with Einstein
- •Robust reporting and analytics
- •Trusted by Fortune 500 companies
✗Cons
- •Steep learning curve, often requires admin training
- •Expensive, especially for smaller teams
- •Complex pricing with many add-ons
- •Can feel over-engineered for simple use cases
- •Implementation can take months
Our Verdict: Bitrix24 vs Salesforce
Both Bitrix24 and Salesforce are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Bitrix24 if you need Organisations wanting an all-in-one workspace with CRM, project management, and communication. With a starting price of £0/month (unlimited users) and a rating of 3.9/5, it offers incredibly generous free plan (unlimited users).
Choose Salesforce if you need Mid to large enterprises needing highly customisable CRM with complex workflows. Starting at £20/user/month with a 4.3/5 rating, it excels at incredibly customisable and scalable.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
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